AI's Role in Customer Engagement


On the Evolution of Marketing:

"40% of advertisers on Meta today have tested running ads where the destination of the ad is a chatbot."

— Nick Martin [00:14:11 → 00:14:20]

In this week's episode of "It's Marketing's Fault", Nick Martin, co-founder of Direcqt, joins me for a conversation about the transformative world of AI in marketing.


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Episode Highlights:

  • AI Evolution: Nick shares insights on how the perception of AI has shifted from fear and awe to practical application over the past two years.
  • Branded Chatbots: Learn what branded chatbots are and how they are revolutionizing customer interaction for major brands like Nike, Amazon, and Apple.
  • Monetizing Conversations: Discover how Direct is helping publishers monetize their content through innovative advertising and subscription models.
  • Future of Messaging: Explore the potential of richer messaging experiences and how platforms like WhatsApp and Instagram are integrating AI to enhance user engagement.
  • Practical Takeaways: Nick offers valuable advice for anyone interested in leveraging AI tools to stay ahead in the game.

Why You Should Listen:

This episode is packed with actionable insights and real-world examples of how AI is reshaping the marketing landscape. Whether you’re a seasoned marketer, a content creator, or just curious about the future of AI, this conversation is a must-listen.

Don’t forget to:

  • Share your thoughts in the comments.
  • Pass this on to someone who could benefit from these insights.
  • Listen to “It’s Marketing’s Fault” for more enlightening conversations!

Tune In Now:

You can listen to the full episode on our website or on your favorite podcast platform.

Till next time!

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Eric Rutherford

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